All GEMMIES™ are individually hand crafted.  Even though they are reinforced, GEMMIES™ should we handled with care.  Any merchandise damaged due to broken clasps, beads or wire, may be returned for an exchange of the same item within 30 days of purchase.  Any GEMMIES™ in need of a fix can be sent to us within 6 months of purchase date, and we will gladly repair them at no extra charge.  

Sorry - no refunds on any orders.